If you find yourself or your team getting overwhelmed sifting through all the options, ordering details, variety of affordable styles, great buys, and near-limitless design possibilities, don’t sweat it and ask for some assistance.
We’ve gathered some of our most popular CustomTshirt.com questions and posted answers for them below. But, if you're not spotting your specific questions listed right away, a friendly team member is ready to help in a manner that feels most comfortable for you.
Our contact us page includes a quick connect form that goes straight to our help box. If you feel more comfortable talking about custom workplace wear, forecasting for an event, or whatever your need with a real-live person, reach out via phone or chat (yeh, we do that too).
Whichever way you choose, and whatever questions you have, we’re here to offer our support and to try and make your experience with us as pleasant and easy as possible.
Who is CustomTshirt.com?
CustomTshirt.com is an industry-leading supplier of Custom T-shirts, Sweatshirts, Custom Corporate Apparel, Healthcare Uniforms, Drinkware, Sublimation Printing items, Bags, Totes, Socks, and so much more. We specialize in an ever-expanding lineup of Custom Promotional Products and proudly offer our professional services, assistance, and knowledge to customers around the globe.
We are honored by your visit to our website and hope to earn your business with our assortment of quality products, favorable pricing, quick turnaround timelines, and top-notch customer service.
What are your lead times?
Our standard USA production time is 5-7 business days for most products and 8-10 business days production for Sublimaiton apparel. We proudly offer rush production and rush shipping options for all of our products. Learn more details about our shipping & handling policies here.
Where are your products shipped from?
So that we can make all the most desirable products, with the most flexible options, and the very best pricing available to all our customers, we have production facilities proudly located right here in the United States as well as overseas.
Do you offer samples?
Absolutely, yes! If you would like to order a free random sample, please email [email protected]. If you are looking to produce a sample product with your/your client’s logo/design, you can order a pre-production sample through [email protected] (charges will apply).
How do I place an order?
To place an order simply explore our inventory of categories, select a product, and customize the details to your liking. Keep in mind each product will have its own unique set of options, features, and personalization properties to complete. When you're ready, add each item to your shopping cart and follow the onscreen prompts to complete the check-out process.
If at any point along the way you need assistance drop us an email, start up a chat, or give us a call. Our contact us page has all the best ways to get in touch with us in the manner that’s most convenient for you.
What carriers do you use for shipping?
We ship our overseas products through major international carriers such as UPS, FedEx & DHL. For USA decorated products, we use UPS and FedEx.
Do you ship outside of the United States?
We proudly ship to the Continental US, All major US Territories, and to Canada. Please contact us for Canada shipping estimates.
Do we offer blank products?
Yes! Most of our products should have blank options and pricing on our website. If you are having trouble locating this information, please reach out to one of our friendly support team members at [email protected] or give us a call 877-235-4110
PMS color match requirements
Most of our products have Free PMS color matches, but if a specific product happens to include an additional charge for the PMS color match, you will be notified during the order processing.
How to get an Artwork Proof/ Virtual proof?
Typically, our design tool will give you virtual proof as you design it. If you need additional artwork proof Please let us know and we will shared within 24 hours after your order is confirmed. Artwork can be changed up until the point it has been approved. Please note that multiple revisions will likely delay your in-hands date. (CustomTshirt.com is not responsible to cover any rush charges to meet the original in-hands date). Please refer to each product's information regarding the turnaround times/dates for production and delivery.
How can I track my order?
We make tracking your order simple. When your order is shipped, you will receive a notification email that includes your tracking number. If you created an account here on our website, your order details can also be viewed by logging into your account and visiting the My Orders link.
How do I make changes to an order once it's been approved?
Making changes after approving an order will likely incur additional production charges. It's critically important to scrutinize the Artwork Proof before approving it to avoid delays and added expenses. To make a change to an approved order, please email [email protected] or call (877) 235-4110
What art formats do you accept?
We accept industry standard Vector Artwork in .pdf, .eps or .ai formats. All fonts should be outlined or embedded in your final files to avoid production errors and delays.
Do you drop-ship to multiple addresses?
We do not encourage drop shipping to multiple locations as freight calculations are based on single-location delivery within our accepted delivery area. If drop shipping is required, please reach out to [email protected] for additional shipping charges.
What if my quantity of product is not listed? (Smaller than minimum, larger that maximum)
We can provide better pricing for large quantity requirements. Also, we waive setup charges for orders with more than 5000 quantity. For less than minimum quantity orders, we may be able to offer special pricing depending product type. Please reach out to: [email protected] for more information.
How can I create an account?
Setting up an account with us is easy. Visit CustomTshirt.com and look for the words My Account (on desktop) or Account (on mobile). Next click Create an Account and follow the on-screen steps to set up an account. Once completed, you will automatically be logged into your new account where you can access order details, create wish lists, upload artwork, save designs, and more. You can create an account right now by visiting https://www.customtshirt.com/customer/account/create/
What are your shipping, handling, and return policies?
Being as forthcoming and transparent about our shipping, handling and return policies is of utmost importance to us. That's why we've created a special page where you can find all these details together in one place. View our Shipping & Handling information here. (Link to Shipping & Returns page)
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